Production Time FAQ
What is the turn around time?
Average production is typically 5 business days plus the shipping time. Shipping time is between 1-7 business days depending on your location. Production time starts when the order is complete. A complete order consists of: an order, the payment, and a photo that conforms to our guidelines on our Photo Tips page. If you need your item faster than this estimated time frame, or need it by a specific date, you must use our rush production option and a shipping method other than ground shipping. 5 business days are only a estimation of our average production times.
At times, production volume may be high and they're may be delays in the production of your item(s). We are not responsible for delays to the production or your item(s) due to: mechanical failure, raw material shortage, or delays caused by shipping. We do not guarantee any production time unless the customer has purchased the rush production option. The ground shipping method is not a guaranteed shipping method offered by UPS.
This means UPS may estimate shipping to take 2 days from NYC to Washington D.C. If it takes 2 weeks to get there, it is still considered a successful ground shipment. Next day air, 2 day, and 3 day select are the only domestic shipping options guaranteed by UPS. With this guarantee, only the shipping costs are refundable in the event of a delay, not the value of the time sensitive item. With this explained, please plan your order accordingly.
I need my cutout ASAP, can you hurry?
For faster production, we offer several rush production options. Rush orders placed before Noon est are considered received that day. After noon, they are processed the following business day. Please don't forget to add expedited shipping.
How much is it to find a photo for me?
There is a $50 photo finder fee per image for any artwork that we must provide. Some art may cost more then this, and additional costs will be discussed with customer prior to securing the art.
Do you fix photos?
Standard red eye repair is included in price. An additional art time fee of $50 per half hour applies to remove people that are touching in an image, or for extensive photo repair.