Need Help?

Here are a few commonly asked questions

Shipping FAQ

Shipping FAQs
How is a Puzzle shipped?
Puzzles are delivered broken apart in a plastic bag, then packaged in a cardboard box. All shipping prices shown are directly from UPS. Any item exceeding 165 inches in girth may be shipped via common carrier and charged at least $125 for shipping.
 
What Type of Shipping do you Offer?
Currently, we use UPS Standard Ground, 3-Day Select, 2nd Day Air and Overnight Shipping methods to transport our Puzzles. Please choose the shipping method carefully as we cannot change it once that package has left our facility.
 
Do you ship Internationally?
YES!
 
Can I Use my own Shipping Account?
Of course, but if it is not through UPS or UPS Freight, there may be a pick up charge.
 
My Puzzle was delivered damaged, what do i do?
If Puzzle is lost or damaged, you MUST contact us within 24 hours of the confirmed delivery time. Keep all damaged product and packaging, UPS will pick up the damaged product. Photo proof of damages may be required to expedite the claim process. Without the original item and packaging, we cannot file a claim, and refunds and reissues will not be granted. All losses or damages outside the 24 hour window are not our responsibility. In the event that the damaged item is not returned by the customer, the customer will be charged for the reissue or will not receive the refund.
 
I didn't get my Puzzle on time. What do i do?
Shipping time requested and purchased is not guaranteed by us. Delays due to UPS, UPS Freight, or any other carriers are not our responsibility. Delays also caused by weather phenomenon or other acts of a God do not make us liable. No refunds will be issued due to shipping delays. Please keep this in mind when making time sensitive orders. Oversize items will be shipped via common carrier, and delivery will be 2 to 7 days and at least $125.